Data Investigation Analyst Manager

Powering the World's Best Wi-Fi-From Code to Connection

Our client is the global standard in Wi-Fi design, helping companies across every industry-from hospitals to universities-build and maintain high-performing wireless networks. Trusted by the world's biggest brands and events, they provide cutting-edge software and hardware that transform business requirements into flawless connectivity. With a passion for precision and innovation, their teams are constantly pushing the boundaries of wireless technology, enabling clients to detect issues, prevent outages, and deliver seamless experiences worldwide.

Job Description

As a Data Investigation Analyst Manager, you'll lead a team in resolving data inconsistencies, investigating system performance, and optimizing data pipelines-all while coaching junior analysts and documenting insights that guide smarter decision-making across the business.

Job Overview

Employment Type: Full-time
Shift: Night Shift, Full Flexible Schedule
Work Setup: Permanent Work from Home

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (5 convertible to cash; up to 15 SIL credits can be carried over until June 30)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years of experience in Data Analytics or a related field
• 1+ year of management experience
• Experience with networking performance and QoE measurements (mobile and fixed)
• Familiarity with various SQL dialects, data warehouses, and pipelines (MySQL, PostgreSQL, RedShift, Athena, Trino, Spark)
• Ability to read and interpret Python and R code
• Experience managing internal stakeholders
• Strong spoken and written English communication skills
• Detail-oriented and skilled at documenting workflows
• Experience with Confluence, Google Docs, Slack, Zendesk, or similar tools
• Curiosity and investigative mindset

Nice to Have:

• Customer-facing experience
• BPO or KPO background
• Statistical mathematics background

Expectations for Success:

• Understand individual data products and pipelines using resources such as Slack, LLM tools, colleagues, and documentation
• Accurately document data processes in the correct knowledge base
• Embrace mentorship and be open to learning
• Collaborate effectively with cross-functional teams
• Work independently as proficiency grows
• Identify and address outdated documentation
• Leverage AI tools thoughtfully to enhance investigation
• Proactively raise concerns and suggest improvements

Your Daily Tasks

• Process incoming questions from Customer Support, TAMs, or NDAs via Zendesk
• Troubleshoot data issues, identify the correct system, and create Jira tickets for the appropriate team
• Investigate poor-performing queries to determine the root cause
• Respond to Zendesk tickets when the observed data values reflect normal behavior
• Collect answers to previously posted questions in Slack and publish them in a knowledge base
• Document methodology, data models, and processing pipelines:
• Use OpenMetadata whenever possible
• Use a dedicated Confluence space when applicable
• Leverage LLMs for frequently asked questions
• Document steps taken and final resolution in Zendesk
• Coach and train junior team members
• Conduct one-on-one meetings with direct reports
• Share team progress, blockers, wins, and risks with your manager

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, global clients, and a work culture that champions collaboration and innovation. Apply now and be part of the #EmaptaEra