Documentation Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines Philscan Travel & Tours, Inc. Full time ₱10,000 - ₱30,000 per year

The Supervisor for Documentation Department is responsible for the team of Documentation Officers in handling the review, scheduling, and submitting passport and visa applications to align with the clients travel plans and objectives.

  • Understand visa and passport requirements as well as local and international travel rules and restrictions in relation to the travel plans of a client.
  • Check and evaluate submitted application requirements before travel.
  • Advise the clients regarding incomplete documents and follow-up submission of any documents still needed before deadlines.
  • Schedule timely appointments for clients at embassies based on the clients' travel plans.
  • File appropriate visa applications.
  • Organize client documents according to the embassy requirements prior to the scheduled interview of the applicant.
  • Assist and orient the clients when they are required to personally appear at an embassy.
  • Follow up with the different embassies regarding visa applications and keep clients apprised of the status of their applications.
  • Pick up documents at embassies on behalf of clients whenever necessary.
  • Keep updated on the latest relevant visa processing procedures and fees.
  • Answer completely and accurately all inquiries regarding passport and visa requirements.
  • Serve as the point person to clients for all queries, updates, and action plans related to their travel documents.
  • Good working knowledge of travel operation and excellent knowledge of visa requirements, local and international travel restrictions and rules for entry and exit.
  • Excellent attention to details
  • Degree in business, travel and tourism, or any professional disciplines
  • Minimum of 1 year of experience in the travel industry handling visa documentation.

Job Type: Full-time

Pay: Php0.01 - Php0.10 per month

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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