
Travel Consultant
4 days ago
Minimum Requirements:
Applicants must be willing to work and relocate to Clark, Pampanga.
- Applicants must be a Filipino citizen or have a relevant residence status
- High school diploma/GED required (College degree preferred)
- Minimum of one (1) year experience as a Customer Service or Booking Agent in an Airline or Hotel line-of-work under a Travel Agency, Hotel or Contact Centre.
- Above average mathematical competencies.
- Demonstrate excellence in customer service and sales by achieving specified performance standards
- Have a positive attitude to delivering excellence in customer service in a contact centre environment
- IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus
- Experience in handling leisure travel reservations is a plu
- Experience in at least one GDS and its native environment is an advantage.
- Good comprehension skills
- Good English Communications Skills, Detail-oriented
- Have a positive attitude to delivering excellence in customer service in a contact centre environment
- Have a mature attitude coupled with high degree of work ethic
- Have an enthusiastic and confident telephone manner with a 'smile in the voice'
- Be self-motivated and able to apply initiative to solve problems
- Be effective in a team-based environment and supportive of team objectives
- Communicate information effectively in a friendly and supportive manner
- Displays ability and willingness to undertake intensive training in complex products
- Willing to work in shifting schedules that includes possible graveyard shifts
Key Responsibilities and Accountabilities:
- Successful completion of initial training program as well as any concurrent training related to the job role
- Provide customers with specific and accurate product and service information to maintain quality service provision for all Contact Centre accounts
- Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all Contact Centre customers
- Answer all Calls, Emails and Customer Service Requests assigned to the skill set trained for in a timely manner
- Use relevant applications, systems and sources to provide the best possible solution for their customers
- Troubleshoot and liaise with suppliers and hotels and airlines to complete the booking/amendments/cancellations of the customers.
- Be able to analyze travel-related data and provide analysis and intelligence to internal customers.
- Identify potential issues with bookings that impact the business bottom line based on known red flags
- Acts on crisis management during untoward incidences pertaining to any product sold by the department.
- Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.
- Be able to achieve all agreed metrics for the line of business which includes but is not limited to: Productivity, Quality and Error Rate
- Stay fully knowledgeable on all aspects of each Contact Centre account. Subject matters include but are not limited to revised Standard Operating Procedures, new products and promotional campaigns
- Other tasks may be assigned
Key Competencies:
- Attention to details and accuracy
- Initiative & Commitment to Achieve
- Results-oriented with bias for action, versatility, and adaptability.
- Effective Communication
- Flexibility and Adaptability
- Team Player
- Efficiency and Willingness to Learn
Job Type: Fixed term
Pay: Php18, Php22,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
- Transportation service provided
Work Location: In person
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