Travel Consultant

4 days ago

Clark Freeport Zone, Philippines Dnata Full time ₱216,000 - ₱264,000 per year

Minimum Requirements:

Applicants must be willing to work and relocate to Clark, Pampanga.

  • Applicants must be a Filipino citizen or have a relevant residence status
  • High school diploma/GED required (College degree preferred)
  • Minimum of one (1) year experience as a Customer Service or Booking Agent in an Airline or Hotel line-of-work under a Travel Agency, Hotel or Contact Centre.
  • Above average mathematical competencies.
  • Demonstrate excellence in customer service and sales by achieving specified performance standards
  • Have a positive attitude to delivering excellence in customer service in a contact centre environment
  • IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus
  • Experience in handling leisure travel reservations is a plu
  • Experience in at least one GDS and its native environment is an advantage.
  • Good comprehension skills
  • Good English Communications Skills, Detail-oriented
  • Have a positive attitude to delivering excellence in customer service in a contact centre environment
  • Have a mature attitude coupled with high degree of work ethic
  • Have an enthusiastic and confident telephone manner with a 'smile in the voice'
  • Be self-motivated and able to apply initiative to solve problems
  • Be effective in a team-based environment and supportive of team objectives
  • Communicate information effectively in a friendly and supportive manner
  • Displays ability and willingness to undertake intensive training in complex products
  • Willing to work in shifting schedules that includes possible graveyard shifts

Key Responsibilities and Accountabilities:

  • Successful completion of initial training program as well as any concurrent training related to the job role
  • Provide customers with specific and accurate product and service information to maintain quality service provision for all Contact Centre accounts
  • Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all Contact Centre customers
  • Answer all Calls, Emails and Customer Service Requests assigned to the skill set trained for in a timely manner
  • Use relevant applications, systems and sources to provide the best possible solution for their customers
  • Troubleshoot and liaise with suppliers and hotels and airlines to complete the booking/amendments/cancellations of the customers.
  • Be able to analyze travel-related data and provide analysis and intelligence to internal customers.
  • Identify potential issues with bookings that impact the business bottom line based on known red flags
  • Acts on crisis management during untoward incidences pertaining to any product sold by the department.
  • Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.
  • Be able to achieve all agreed metrics for the line of business which includes but is not limited to: Productivity, Quality and Error Rate
  • Stay fully knowledgeable on all aspects of each Contact Centre account. Subject matters include but are not limited to revised Standard Operating Procedures, new products and promotional campaigns
  • Other tasks may be assigned

Key Competencies:

  • Attention to details and accuracy
  • Initiative & Commitment to Achieve
  • Results-oriented with bias for action, versatility, and adaptability.
  • Effective Communication
  • Flexibility and Adaptability
  • Team Player
  • Efficiency and Willingness to Learn

Job Type: Fixed term

Pay: Php18, Php22,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Transportation service provided

Work Location: In person

  • Travel Consultant

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines dnata Travel Inc. Full time ₱300,000 - ₱450,000 per year

    Job Title: Travel ConsultantLocation:  Clark, PhilippinesMinimum Requirements:Applicants must be willing to work and relocate to Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence statusHigh school diploma/GED required (College degree preferred)Minimum of one (1) year experience as a Customer Service or Booking Agent in an...

  • Member Services Consultant

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Travel + Leisure Co. Full time ₱900,000 - ₱1,200,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Reservation Consultant

    1 week ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Travel + Leisure Co. Full time ₱600,000 - ₱1,200,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Global Rental Operations Consultant

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Travel + Leisure Co. Full time

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Recruitment Coordinator

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines dnata Travel Inc. Full time ₱900,000 - ₱1,200,000 per year

    Minimum Requirements:Applicants must be willing to work and relocate to Clark, PampangaApplicants must be a Filipino citizen or have a relevant residence statusBachelor's Degree in Human Resources Management, Psychology or other relevant fieldGood standard of spoken/written English.Has at least 1 year experience as Recruitment Assistant/Coordinator or an HR...

  • strategi accounts and marketing coordinator

    4 days ago

    Clark Freeport Zone, Philippines MET TRAVEL AND TOURS CORP. Full time ₱192,000 - ₱228,000 per year

    Key Responsibilities:Strategic Account Management-Act as the account lead for schools, universities, government agencies, and corporate partners availing of training programs-Customize proposals and packages for group enrollments, corporate training, or academic partnerships-Maintain strong relationships with existing accounts through follow-ups, reporting,...

  • Accountant

    4 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Travel + Leisure Co. Full time ₱900,000 - ₱1,200,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • PH - Tax Associate

    4 days ago

    Clark Freeport Zone, Philippines Aprio Full time

    Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...

  • Sales Support

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines MVP Asia Pacific Inc. Full time ₱250,000 - ₱350,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...

  • PH - Tax Associate (Real Estate)

    4 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio Full time ₱900,000 - ₱1,200,000 per year

    Join Aprio'sTax teamand you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for aTax Associateto join their dynamic team.Position ResponsibilitiesApply strong technical tax accounting knowledge on consulting and compliance client engagementsPrepare tax returns (Forms 1065, 1120, 1120s, 1040)Participate in the...