ITIL-Certified Service Desk Analyst – L2

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

Functional Overview:As a Service Assurance Analyst (NOC), you will play a critical role in the proactive monitoring, resolution, and escalation of complex technical incidents across network, infrastructure, and application services. You will act as the escalation point for Tier I analysts and ensure service performance issues are swiftly resolved or...

What success looks like in this role:Monitors the ticket queue allocation, execution and resolution status.Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.Ensures provision of end-to-end support to address identified and potential issues.Leads the service team...

URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...