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Router

3 weeks ago


Manila, National Capital Region, Philippines PT. Mitra Analitika Solusi Full time

Job Title: Router

Geography / Location: Philippine (Remote)

Company Information:

Daniel P. O'Reilly and Company (DPO&Co.) is a boutique strategy consulting firm that specializes in rapidly delivering value to our clients. We engage with Private Equity firms and traditional corporate clients on projects similar to those done at A.T Kearney, McKinsey, Bain, BCG, Strategy&, etc. Additionally, our BPO (Business Process Outsourcing) services are specifically targeted to mid-market clients to improve any inefficiency in the back-office functions by leveraging labour cost arbitrage and time zone difference. BPO performs several services, including Finance & Accounting, CRM, Supply Chain, Data Analytics, HR, Admin functions, and many more based on our client's specific needs. After several successful years and completing over 50 engagements, we have also entered the Principal Investing arena, closing our first deal on a Printed Circuit Board Manufacturing company in September 2020. The team spans globally with team members in Chicago, Puerto Rico, New Delhi, Colombia, Indonesia, and the Philippines. Our BPO team has tripled since 2020, and we are looking for new team members who could elevate our team's experience and skills to the next level

Key Responsibilities

  • Assist the operations/dispatch team with routing and job assignment in the CRM system based on established guidelines and priorities.
  • Create, update, and maintain accurate job records, routes, and work orders in the system.
  • Support dispatchers by preparing routes, validating job details, and ensuring data accuracy before and after assignment.
  • Monitor assigned routes and flag potential issues (capacity, overlaps, missing information) to the dispatcher or operations lead.
  • Perform general administrative support for the operations team, including data entry, status updates, and report preparation.
  • Follow documented routing processes and standard operating procedures consistently.
  • Coordinate internally with team members to ensure smooth daily operations.
  • Escalate exceptions or unclear cases to the dispatcher or supervisor when needed.

Qualifications

  • Experience in an operations support, routing, dispatch support, or administrative role is preferred.
  • High attention to detail and accuracy, especially when working with structured data.
  • Comfortable working with CRM, scheduling, or routing systems.
  • Strong organizational skills and ability to follow defined processes.
  • Basic communication skills to collaborate with internal teams.
  • Ability to work independently on repetitive, detail-oriented tasks.
  • Comfortable working US business hours (CST/EST/PST).

Preferred Skills (Nice to Have)

  • Exposure to dispatching, field service operations, or logistics environments.
  • Familiarity with CRM or scheduling tools (e.g., FieldRoutes, ServiceTitan, Jobber, Service Fusion, ServiceTrade, or similar).
  • Experience supporting dispatchers or operations coordinators.

Basic Job Requirements:

  • Conform to our values: honest with integrity, humble, respectful, fair, committed, and has exceptional analytical skills
  • Structured thinker: Capable of providing structure and order to a vast amount of information; successful candidates do not lose sight of the high-level strategy and organize thoughts and activities in a logical manner
  • Results-oriented: The successful candidate carefully examines the intended impact of action and understands that our firm's activities must lead to actions, which in turn lead to measurable results for both our clients and our firm
  • Team player: Thrives on engaging in discussion with colleagues to develop impactful solutions; reaches out proactively to others for input; works as a thought partner
  • Detail-oriented: An individual who takes personal pride in being certain that all aspects of an assignment are completed correctly
  • Excellent organizational, communication, and interpersonal skills; able to communicate confidently and professionally within the organization
  • Candidates must be able to produce results in a fast-paced, intellectually intense, client-oriented environment – will be judged on outputs, not inputs
  • Strong communication to convey complex concepts in PowerPoint, emails, and verbally
  • Strong Microsoft Excel skills to help other team members solve the problem

Interested candidates should submit a resume and cover letter to HR at

Please visit our website at to learn more about us