Technical Support Engineer II | Network, Routers, Switches, Linux, Troubleshoot, Technical support for external large enterprises| PHP100K+13mth pay

4 days ago

Manila, National Capital Region, Philippines Alpha Alliance Full time

Technical Support Engineer II

Location
: Manila, Philippines

Compensation & Benefits
: PHP 100,000+ per month (includes statutory 13th-month pay and other legally mandated benefits)

Working Mode
: Hybrid – Remote work when not traveling for onsite support

Employment Type
: 12-month renewable contract (via EOR)

About the Role

Do you want to work with cutting-edge technology? Are you excited by the idea of shaping security strategies for government and enterprise organizations?

Join a prestigious Services team consisting of experienced cybersecurity and data center experts. Using a combination of advanced tools, processes, and expertise, the team diagnoses and resolves complex product, platform, and customer issues.

You will play a critical, deeply technical role in the integration and ongoing support of mission-critical applications and data centers, ensuring an exceptional customer experience.

Key Responsibilities

As a Technical Support Engineer II, you will:


• Gain in-depth experience in network security


• Resolve support cases for global enterprise customers


• Act as an escalation point for operational and network teams


• Maintain high customer satisfaction across all interactions


• Work remotely while being ready to travel onsite when required


• Travel may involve government or enterprise client locations


• Serve as an escalation point for complex technical issues, recommending appropriate resolution paths


• Contribute to continuous improvement initiatives to enhance customer support and operational efficiency

Requirements

Technical Skills


• 5+ years of relevant experience


• Bachelor's degree in computer science or a related field


• Knowledge in two of the three areas:

o Operating Systems (Linux, Windows)

o Networking

o Virtualization


• Experience in troubleshooting and deploying software or networking equipment


• Hands-on experience with routers, switches, networking, and Linux troubleshooting


• Able to answer technical questions confidently, including basic concepts in the relevant technologies


• Knowledge of scripting or automation tools is a plus

Soft Skills


• Collaborative and able to communicate effectively with customers and internal stakeholders


• Strong problem-solving skills, especially in escalated or complex scenarios


• Leadership capabilities and ability to guide or mentor team members

Not a Fit


• Candidates whose experience is limited to internal IT support or small organizations


• Pure IT helpdesk or support roles without enterprise-level exposure

About the Employer


• Operates a prestigious Services team providing cybersecurity and data center support for government and enterprise clients


• Offers exposure to mission-critical applications and infrastructure


• Values technical excellence, customer satisfaction, and continuous learning

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