NOC Frontline Analyst
19 hours ago
Summary:
Support Teleperformance-managed network operations by monitoring client network devices and responding to alarms.
Responsibilities:
• Monitor routers, switches, firewalls, and WAN links
• Conduct initial network triage (ping, traceroute, port checks)
• Escalate outages to network engineers
• Track incident progress and update tickets
• Maintain shift handover logs
Requirements:
• 2 years relevant network or NOC experience
• CCNA-level knowledge preferred
• Familiarity with network monitoring tools
• Strong communication skills in escalation situations
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