NOC Frontline Analyst

19 hours ago


Manila, National Capital Region, Philippines POWER IT SERVICES Full time

Summary:

Support Teleperformance-managed network operations by monitoring client network devices and responding to alarms.

Responsibilities:


• Monitor routers, switches, firewalls, and WAN links


• Conduct initial network triage (ping, traceroute, port checks)


• Escalate outages to network engineers


• Track incident progress and update tickets


• Maintain shift handover logs

Requirements:


• 2 years relevant network or NOC experience


• CCNA-level knowledge preferred


• Familiarity with network monitoring tools


• Strong communication skills in escalation situations


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