Training and Development

2 days ago

Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱1 - ₱2 per year


Overall
Purpose

The
successful applicant will be reporting to the Business Support Lead and oversee
the Learning team in Manila and Dublin. The Training & Development Manager
will be responsible for understanding the client's operating environment and
business strategy, learning and collaboration approach.

Responsibilities

  • Managing
    and overseeing 3 training streams within OTC – Credit Services, Data Assurance
    and Billing Support.
  • Identifying areas for
    standardization and integration between the teams.
  • Partner with the
    client to define and implement a training strategy.
  • Develop and manage an
    Annual Learning Plan in partnership with the client and adjust accordingly
    based on new priorities and progress against plan.
  • Conduct learning need
    analysis.
  • Leverage appropriate
    tools and templates to capture business requirements, skill and performance
    gaps, and unique audience needs.
  • Conduct skill
    assessments to identify current skill gaps and areas of expertise.
  • Architect the
    learning solution given the business requirements and client context with a
    focus on innovative and industry leading solutions.
  • Design and manage
    measurement strategies for each learning solution.
  • Develop learning
    plans tailored to individual groups and roles within the client organization.
  • Work with the client
    to design strategies that move organization toward new ways of learning.
  • Effectively manage
    projects by focusing on critical priorities and goals.
  • Work closely with
    project team members and business leaders to support change management activities.

Skills and Qualifications

Basic
Qualifications

  • Bachelor's degree or
    applicable work experience 
  • Minimum 3 years of
    experience in client relationship development and management
  • Minimum 2 years
    management experience in Training and Development 
  • Experienced in change
    management Highly confident and
    exudes executive presence 
  • Expertise in
    Microsoft Office (Excel, Word, PowerPoint and Visio) 

Preferred
Qualifications

  • Learning need
    analysis 
  • Learning project
    management 
  • Learning content
    design 
  • Learning measurement 
  • Experience working
    with global teams 
  • Experience in
    curriculum planning or learning solution design 
  • Previous experience
    in a Finance & Accounting/ Order-to-Cash (OTC)/ Credit Services environment
  • Technical writing
    skills is an advantage 
  • SharePoint and Teams
    experience is an advantage 
  • Experience in using
    data analytics systems and applications is a plus (i.e. PowerBI)
  • FIS GetPaid and
    Oracle ERP experience a plus 

Professional
Qualifications

  • Excellent communication
    skills written, oral and interpersonal 
  • Client Relationship
    Management 
  • Agile and able to
    adapt in a consultative environment 
  • Knowledgeable,
    thorough and flexible 
  • Experience in
    coaching and mentoring a team of professionals 
  • Results focused with
    a strategic mindset 
  • Highly motivated
    self-starter who is able to operate independently 


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