Reservations Associate

2 days ago

Pasay, National Capital Region, Philippines Newport World Resorts Full time ₱150,000 - ₱200,000 per year

JOB SUMMARY

The Reservations Associate acts as an ambassador to Newport World Resorts' guests and members by being the first to give them room information, build a good impression and meet their expectations. As part of the Revenue Management Team, he/she must have the selling skills and techniques, guest relation skills and communication skills required for the role. The position should always foster honesty, integrity, respect and teamwork.

RESPONSIBILITIES

  • Responsible for creating an outstanding first impression of Newport World Resort's hotel property - Holiday Inn Express Hotel

  • Promote and upsell Holiday Inn Express Hotel rooms and other Newport World Resorts' products and services

  • In-charge in FIT (Foreign Individual Travellers) bookings not exceeding to more than nine (9) rooms

  • Process room bookings that may originate from over-the-phone, via the internet through Online Travel Agencies (OTA) and other online booking channels including iCRS; also from Hotel Sales, International Marketing, Casino and other correspondents / departments

  • Maintain good rapport when dealing with guests or clients over the phone or through email correspondence

  • Smartly manage FIT bookings to yield and maximize hotel occupancy

  • Maintain accurate records of all paper transactions (booking confirmation, deposit payments, LOAs, booking orders, etc.)

  • Timely and appropriately send confirmation letters to guests who made room reservations

  • Maintain knowledge of special rates / offers / promotions

  • Responsible with the confidentiality of data and accuracy of reservations

  • Make use of the property's reservation management system (iPMS and Opera) in a seamless manner

  • Accomplish additional tasks that will be assigned as needed

QUALIFICATIONS

  • Graduate of a Bachelor's Degree in Hotel and Restaurant Management, Tourism or any related course

  • Has at least one (1) to two (2) years experience in the same role and industry

  • Has excellent analytical and problem-solving skills

  • Possesses excellent verbal and written communication skills

  • Able to interact with customers of different personalities/nationalities

  • Can work effectively with a team

  • Adaptable and can handle stressful and high pressure situations

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