Dispatcher

4 days ago


Cebu City, Central Visayas, Philippines Staff4Me Full time ₱250,000 - ₱500,000 per year

Dispatch Specialist is responsible for coordinating all dispatches within the Support Department to a customer's premise. This role reports to the Field Support Manager.

Essential Job Functions and Responsibilities:

  • Responsible for the coordination of technicians to customer locations
  • Creating and sending work orders to assign technicians
  • Receiving and processing completed work orders
  • Responding to phone calls and emails in a timely fashion
  • Assigning cases according to company procedures
  • Update dashboard and monitoring queue for new work
  • Processing subcontractor invoices and updating cases
  • Updating Account records and contact information
  • Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
  • Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance
  • Other miscellaneous duties as assigned by management

Requirements:

  • With at least 2 years of relevant experience
  • Ability to learn and comprehend technical language
  • Outgoing personality
  • Multi- tasking

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