Dispatch Auditor

2 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱250,000 - ₱500,000 per year

The CSS Dispatch Auditor supporting the NOC should be a creative individual with a proven track record of fix challenging business problems. This individual will need to be detail-oriented, with an acumen for analyzing data and process. He/she will need to be able to work in collaboration with business owners to drill deep into complex issues, get a clear understanding of the current process, and then make recommendations on process solutions, improvements and streamlining.

  • Select workload in ServiceNow
  • Audit all dispatches for correct billing
  • Ensure the notes justify the Scope selected "If it is not in the notes it did not happen"
  • Ensure the parts captured in Dispatch parts Scope is also justified by the notes
  • Change the questions in the WOT to tell what actually happened
  • Choose correct information, billing included for Dispatch Parts
  • Manipulate Time and date to fit dispatch parameters.
  • Ensure Scope is met

Requirements:

  • Strong reader
  • Can navigate ServiceNow and WorkMarket
  • Strong communication and interpersonal skills
  • Comfortable working independently and in a team setting

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