Subject Matter Expert

2 weeks ago

San Fernando, Central Luzon, Philippines Sutherland Full time ₱300,000 - ₱600,000 per year
Company Description

Sutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Responsibilities:

  • Serve as a subject matter expert for the BFS domain, ensuring accuracy and consistency in program knowledge and client deliverables.
  • Support Tier 1 experts with complex queries, escalations, and real-time assistance.
  • Contribute to knowledge base creation, updates, and maintenance.
  • Provide mentoring and feedback to new hires during nesting or ramp-up phases.
  • Monitor trends in performance and quality to provide actionable insights.
  • Ensure adherence to compliance, data security, and client-specific guidelines.
Qualifications

Our most successful candidates will have:

  • 18 months of experience in BFS vertical.
  • Experience with complex customer scenarios in payments, or e-commerce
  • Experience mentoring, training, or onboarding new team members is strongly preferred.
  • Excellent communication skills (written and verbal) and the ability to simplify complex BFS concepts.
  • High attention to detail and ability to work under pressure.
  • Strong problem-solving skills and a customer-centric mindset.
  • Willing to work onsite.

Internal

  • Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 18 months
  • No Active DA
Additional Information

  • Outsourcing Sales Manager_Pampanga_Hybrid_200K

    2 weeks ago

    San Fernando, Central Luzon, Philippines weSource Management Consultancy Firm Full time

    We are looking for an excellent Sales Manager for a client located in Pampanga.  This is a day shift role that pays up to 200K per month At least 5 years of Sales Manager Experience is required from the BPO/Outsourcing Industry Someone who has acquired new clients for  BPOs or outsourcing companies, ideally AU based but not limitedMain Activities and...

  • Marketing Specialist

    1 week ago

    San Fernando, Central Luzon, Philippines Guided Outsourcing Full time ₱300,000 - ₱600,000 per year

    About the RoleThis role is ideal for a creative self-starter who thrives on variety— someone who can move seamlessly between content creation, event planning, social media, website updates, and targeted client outreach. The right candidate will not only bring fresh ideas but also execute them with precision, ensuring our marketing efforts support growth...

  • Marketing Coordinator/Specialist

    6 days ago

    San Fernando, Central Luzon, Philippines Guided Outsourcing Full time ₱800,000 - ₱1,200,000 per year

    About the RoleWe are seeking a dynamic and versatile Marketing Coordinator / Specialist to join our growing team. This role is ideal for a creative self-starter who thrives on variety— someone who can move seamlessly between content creation, event planning, social media, website updates, and targeted client outreach. The right candidate will not only...

  • Company Nurse

    2 weeks ago

    San Fernando, Central Luzon, Philippines Big Apple Packaging Inc Full time ₱800,000 - ₱1,200,000 per year

    Big Apple Packaging Inc. – San Pedro, LagunaBig Apple Packaging Inc., a growing manufacturing company with over 120 employees, is seeking a qualified and dedicated Company Nurse to join our team. The successful candidate will be responsible for providing quality healthcare services, promoting workplace safety, and supporting employee wellness programs...

  • Adv. Customer/Technical Support Representative

    20 hours ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Tech That Cares: Support Solutions That Make a Difference Step into the SaaS industry where purpose and innovation intersect. Join a global tech team creating platforms that help nonprofits change the world. Here, your expertise fuels impact, your time is respected, and your career flourishes without the burnout. Build software success stories and a life...

  • Retail Customer Protection Assistant Coach

    2 weeks ago

    San Fernando, Central Luzon, Philippines Capital One Full time

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Retail Customer Protection Assistant Coach Summary:The Assistant Coach works as a liaison between associates and managers to help drive productivity and engagement across the department. They will spend the majority of their time focused on ensuring associates feel supported...

  • Organization Development Specialist

    6 days ago

    San Fernando, Central Luzon, Philippines Advanced Energy Industries, Inc. Full time $70,000 - $120,000 per year

    About Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...

  • Bookkeeper - NZ Account (Hybrid)

    2 weeks ago

    San Fernando, Central Luzon, Philippines ClockworX Inc Full time ₱60,000 - ₱80,000 per year

    About ClockworXClockworX is an outsourced accounts service provider offering more than just bookkeeping—we deliver a full suite of accounting solutions tailored to each client's unique business needs.Powered by a dedicated team of experts, smart technology, and forward-thinking solutions, we provide seamless, accurate, and timely accounting services. Our...

  • Risk & Fraud Data Analyst | Permanent WFH | Day 1 HMO

    3 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱1,000,000 - ₱1,300,000 per year

    Data That Detects. Insight That Redefines Business Banking. Guard the rails of digital commerce with precision. Seize a global career offering an international opportunity to turn raw data into fraud and AML action-while staying rooted at home. Build KRIs, tune rules, and surface insights that change outcomes for merchants and customers. Partner with...

  • Appointment Setter

    5 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Powering the Future, One Rooftop at a Time Our client is a forward-thinking solar energy company based in El Paso, TX, specializing in cost-effective and eco-conscious solutions for homes and businesses. With a strong focus on customer satisfaction, they offer seamless solar panel installations that are both sleek and reliable. Backed by expert technicians...