Marine Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Marine Travel Consultant role is to deliver outstanding travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide outstanding traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia Marine Clients. The role will report to a Team Leader.

What You'll Do:

• Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
• Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using multiple Global Distribution Systems (GDS), Sabre, Amadeus.
• Handle all inbound calls/emails in the highest level of integrity and efficiency
• Creates bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations
• Additional responsibilities may include voiding, refunding and ticket-re issuance
• Participate in the training and development programs provided by the company
• Any Ad-hoc initiatives as assigned by Leaders
• Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key efficiency metrics (for example call adherence and call service metrics) and driving key partnerships and sale of preferred air and hotel partners
• Express passion and energy within the organization and always act according to company ethics, values and Compliance guidelines.

What We're Looking For

• Working phone, email booking air, rail, hotel and car rental
• Investigates/action Travel Consultants reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare.
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Experience in one or multiple GDS (Amadeus is Preferred but open to Sabre)
• Experience working in a high touch service environment where performance is measured
• Background in handling Marine Travels is added advantage
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Partnership and willingness to feedback

This role works in a 24/7 shift including Overnight, Weekends and Public Holidays. It is 5 days Onsite at our office in Ayala Triangle Garde, Manila.

Location
Manila, Philippines

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for