Global ITSD Service Desk Analyst

2 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱38,400 per year

LOCATION: Centris QC (MANILA)

POSITION: Global IT Service Desk Analyst

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

  • Provide support to clients on 24/7 availability via phone, chat and email
  • Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).
  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
  • Globally monitor, triage and escalate all system problems
  • Assist with computer operations activities as required
  • Provide support to remote users (using remote connectivity tools)
  • Knowledge of incident management tools

(SALARY & BENEFITS)

  • Earn as much as PHP 30,000 - PHP 36,000 Basic Package
  • Plus PHP 2,400 NTA
  • 20% Night Diff.
  • HMO Day 1 + (free dependents upon regularization)
  • Performance based incentives
  • Annual Increase/Appraisal
  • Career Growth / Advance Development

(QUALIFICATIONS)

  • At least HS Graduate
  • Strictly with 1year of experience in GLOBAL IT SERVICE DESK / HELPDESK.
  • Excellent Communication Skill with strong Service Desk background.
  • Basic experience troubleshooting hardware, software & printers is a must
  • Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
  • Amenable to Work Onsite & START ASAP

(MEDIUM REQUIREMENTS)

  • Diploma & TOR (proof of grades)
  • SSS Employment Record
  • Recent Pay-slip
  • Government Number / IDs (SSS, Philhealth, Tin, Pag-ibig)
  • COE from previous employer
  • Active NBI Clearance

Job Types: Full-time, Permanent

Pay: Up to Php38,400.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • `For how long is your BPO ITSD experience?
  • What account or LOB are you handling right now in the BPO?
  • Do you have any experience working with ServiceNow and Active Directory?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

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