Current jobs related to BPO ITSD Team Leaders and Quality Analysts - Quezon City, National Capital Region - Nezda Technologies, Inc.
-
BPO Global ITSD Service Desk Engineer
1 week ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱38,000 - ₱400,000 per yearLOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...
-
BPO Team Leader
1 week ago
Quezon City, National Capital Region, Philippines HGS Full time $104,000 - $130,878 per yearJob Description: Team LeaderDuties and Responsibilities:Ensures that the team and staff meet the account's productivity standards.Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.Monitors all areas of performance metrics and helps the...
-
BPO Quality Analyst
1 week ago
Makati City, National Capital Region, Philippines ISTA Solutions Full timeOverviewISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...
-
BPO Quality Analyst
2 weeks ago
Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full timeISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...
-
BPO Quality Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full timeOverviewISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...
-
BPO Quality Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $104,000 - $130,878 per yearISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...
-
Up to 40k BPO ITSD Hiring
1 week ago
Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time $40,000 per yearAbout the roleSeeking an experienced IT Service Desk to join our dynamic team in Quezon City, Metro Manila. As a full-time employee, you will play a crucial role in providing high-quality technical support and solutions to our valued clients.What you'll be doingRespond promptly to IT-related inquiries and troubleshoot a wide range of hardware, software, and...
-
Quality Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time $70,000 - $120,000 per yearThe Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...
-
Quality Analyst
5 days ago
Makati City, National Capital Region, Philippines Surf Marketing Agency Full time ₱80,000 - ₱120,000 per yearQualifications: Quality Analyst – Customer Support (Chat)Must be amenable to work onsite.Must be currently residing in Makati or within a 15-minute commute to the Makati area.Must be at least a high school graduate.Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.Must have at least 1 year of experience...
-
Training & Quality Assurance Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time $104,000 - $130,878 per yearWe're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...

BPO ITSD Team Leaders and Quality Analysts
2 weeks ago
ITSD Team Leaders and Quality Analysts
Work setup: On-site, Quezon City
Work schedule: Night shift
Full-Time, Permanent Role
Qualifications:
- At least 2-3 years of experience as an ITSD Team Leader.
- At least 1-2 years of experience as an ITSD Quality Analyst.
- Experience in People Management (for TL role).
- An ITIL Certification is a plus.
Send your CV to