Salesforce Business Analyst

3 days ago

Taguig, National Capital Region, Philippines HRTX Full time $60,000 - $80,000 per year

Responsibilities:

  • Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
  • Mapping of end to end as is and to be business processes.
  • Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
  • Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
  • Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
  • Good understanding of change management and release processes.
  • Organize and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
  • Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.

Qualifications:

  • 3+ years BA experience
  • 1+ years Salesforce BA (or similar) experience
  • Demonstrable experience of covering the complete project life-cycle, in a structured environment.
  • Proficient with Microsoft Word tools including Word, Excel and Visio.
  • Worked within a Scrum framework Agile methodology.
  • Previous project experience with interfaces between multiple systems.
  • Experience working with both on premise and SaaS solutions.
  • Knowledge around CICD deployments and Jira
  • Previous experience of working across multi-state locations and time zones.
  • Experience in the technology sector, even better in the professional services world is desirable.

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