Client Service Officer

1 day ago

Taguig, National Capital Region, Philippines SimplyNature International Inc. Full time

About Us:

SimplyNature International is a leading provider of healthcare solutions committed to improving the well-being of our community. We are expanding our team and are looking for two (2) compassionate and competent individuals to join us as Client Sales Officers.

Job Description:

The
Client Service Officer
position is an
Entry-Level Position.
You will play a vital role in delivering exceptional customer support to our clients. It's an
Office-Based Full-Time
position in the heart of
BGC, Taguig.

Responsibilities:

  • Provide compassionate and accurate assistance to clients regarding healthcare services.
  • Handle social media inquiries via FB, IG, and YouTube related to SimplyNature PPARS product administration.
  • Handle inbound and outbound calls to ensure faster response to inquiries and faster sales conversion.
  • Retain customers through strategic and effective engagement to ensure repeat sales.
  • Update Tracker on a daily basis
  • Report Daily Productivity and Sales
  • Coordinate with Logistics Department about client's placed orders
  • Escalate urgent matters to ensure immediate proper resolution to avoid any issues.

Requirements:

  • Fresh Graduates of any Bachelor's Degree (preferably health-related course)
  • Experience in a customer service role, preferably in the healthcare industry.
  • Knowledge of medical terminology and familiarity with healthcare processes is a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to handle sensitive information with confidentiality and empathy.
  • Strong problem-solving skills and attention to detail.
  • Proficient with MS Excel or Google Sheets.
  • Knowledge in using CRM software is a plus.
  • Self-motivated, team player, resilient, passionate, and outcome-oriented in a dynamic environment.
  • Can do hosting for Online shops and Online/Onsite Webinars.
  • Fast-paced learner and has excellent typing skills.
  • Has good moral character.
  • Punctual and preferably resides near BGC.
  • Amenable to work in a shifting schedule and weekends.

Benefits:

  • Competitive salary
  • Ongoing training and professional development opportunities

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