CSR- Non voice account
13 hours ago
Job Description:
The Customer Service Representative is responsible for handling customer inquiries and support requests through written communication channels such as email, chat, and social media. This role focuses on providing accurate information, resolving issues efficiently, and ensuring a positive customer experience without voice interaction.
Key Responsibilities:
- Respond promptly to customer queries through chat, email, or ticketing systems.
- Provide accurate and detailed information regarding products and services.
- Resolve customer concerns professionally while maintaining brand tone and quality.
- Document interactions and update customer records accurately.
- Collaborate with other departments to resolve complex issues.
- Follow communication procedures, guidelines, and service standards.
- Maintain high accuracy and attention to detail in written correspondence.
- Meet or exceed performance metrics, including response time and quality scores.
Qualifications:
- High school diploma or equivalent; a bachelor's degree is an advantage.
- Strong written English communication skills.
- Proficiency in typing and basic computer applications.
- Customer service or BPO experience in a non-voice account preferred.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and analytical skills.
-
CSR - No Mock Call - Non Voice
4 days ago
Ugong, Metro Manila, Philippines 3 PLEX INTERNATIONAL INC Full time ₱150,000 - ₱250,000 per yearAbout the role As a CSR - No Mock Call - Non Voice at 3 PLEX INTERNATIONAL INC', you will be part of a dedicated team providing excellent customer service through non-voice interactions. This full-time role is based in Ugong Pasig City Metro Manila, offering flexibility and a supportive work environment.What you'll be doingRespond to customer inquiries and...
-
Manila, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a CSR - local account and non voice account - virtual process at CORPORATE VISIONS INC', you will be an integral part of the company's customer service operations, working remotely to provide exceptional support to our valued clients. In this full-time role, you will be responsible for handling customer inquiries and requests across...
-
, Metro Manila, Philippines Caldwell Communications Full timeOverview Non Voice Account/CSR/Email-Chat Support/Up to 28k Responsibilities Answers phone calls and provides important information/assistance to clients Checks mail, fax, and internet mail to provide customer assistance Communicates with customers on the phone or using written correspondence to take care of concerns Answer participant questions, as well as...
-
Non-Voice CSR
1 week ago
Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱246,400 - ₱262,400 per yearCustomer Service Representative (Non-Voice) Location: Taguig City (Vista Hub) Job Type: Permanent | Full Onsite Shift: Night Shift Salary: ₱20,600 basic + ₱2,900 allowance (fixed) Perks: Free meals onsite & free shuttle from Ayala MRTJob HighlightsNo experience required Fresh graduates are welcome to applyNo assessment required – fast and easy hiring...
-
Kapitolyo, Metro Manila, Philippines CORPORATE VISIONS INC Full time ₱40,000 - ₱60,000 per yearAbout the role This is an exciting opportunity to join the Customer Service team at CORPORATE VISIONS INC' as a CSR working in a non-voice customer service account. This is a full-time role based in Kapitolyo Pasig City Metro Manila. No prior experience is required as comprehensive training will be provided.What you'll be doingProviding exceptional customer...
-
Start ASAP
3 weeks ago
Manila, Philippines Sapient Global Services Full timeOn-site - Manila No Exp Required High/Senior High School Full-time Job Description Employee Recognition and Rewards Commission, Performance Bonus, Employee Recognition Program, Incentives Still stuck in a job or situation that doesn’t challenge or reward you? Maybe it’s time to make a move—and we’re making it easy for you. Sapient is growing, and YOU...
-
CHAT ONLY/NON-VOICE
13 hours ago
Eastwood City, Philippines Sapient Global Services Full time ₱280,000 - ₱420,000 per yearOne-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing outstanding support to gamers through various communication channels, including phone, email, and chat.Job Responsibilities:Provide accurate information and assistance regarding account management,...
-
JM- Non Voice Account
2 weeks ago
Manila, National Capital Region, Philippines iCrescendo INC. Full time ₱230,000 - ₱292,000 per yearVIRTUAL PROCESS1 day ProcessStart Asap23k - 29k Salary Package Accounts Avail:Content Moderator-Voice & Non voiceFinancialHotel Reservation
-
Ugong, Metro Manila, Philippines CORPORATE VISIONS INC Full time ₱250,000 - ₱500,000 per yearAbout the roleJoin our dynamic team at CORPORATE VISIONS INC' as a CSR - non voice role. In this full-time position based in Ugong Pasig City Metro Manila, you'll be providing exceptional customer service to our valued clients. With a minimum of 6 months of BPO experience, you'll play a crucial part in achieving our company's customer service goals.What...
-
Ortigas, Metro Manila, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per yearAbout the roleCorporate Visions Inc. is seeking a customer service representative (CSR) for a 100% non-voice account. This full-time position is based in Ortigas, Pasig City, Metro Manila and requires at least 6 months of prior BPO (Business Process Outsourcing) experience.What you'll be doingProvide high-quality customer service and support through various...
