CSR - No Mock Call - Non Voice

4 days ago

Ugong Metro Manila, Philippines 3 PLEX INTERNATIONAL INC Full time ₱150,000 - ₱250,000 per year

About the role

As a CSR - No Mock Call - Non Voice at 3 PLEX INTERNATIONAL INC', you will be part of a dedicated team providing excellent customer service through non-voice interactions. This full-time role is based in Ugong Pasig City Metro Manila, offering flexibility and a supportive work environment.

What you'll be doing

  1. Respond to customer inquiries and requests via email, chat, and other non-voice communication channels
  2. Provide accurate and timely information to customers to resolve their queries
  3. Identify and escalate complex issues to the appropriate teams for further assistance
  4. Maintain detailed records of all customer interactions
  5. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Excellent written communication skills and the ability to provide clear, concise and empathetic responses
  2. Strong problem-solving and critical thinking skills to effectively handle customer inquiries
  3. Proficiency in using various customer service software and tools
  4. Demonstrated experience in a customer-facing role, preferably in a call centre or similar environment
  5. Ability to work collaboratively in a team and adapt to changing priorities
  6. Commitment to providing exceptional customer service and a genuine interest in helping others

What we offer

At 3 PLEX INTERNATIONAL INC', we prioritise the wellbeing of our employees. You'll enjoy a range of benefits, including a competitive salary, opportunities for career development, and a supportive work culture that values teamwork and work-life balance.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of innovative customer service solutions. Our mission is to deliver outstanding service that exceeds our clients' expectations. With a team of dedicated professionals and a commitment to continuous improvement, we strive to be the partner of choice for businesses seeking excellence in customer support.

Apply now to join our team and be part of a dynamic and rewarding customer service experience.

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