Information/Admitting Staff
5 days ago
Qualifications:
- Must be a graduate of any 4 years course/program
- Excellent customer service skills
Duties and Resonsibilities:
- Patient Admission
-Greet patients and visitors with a welcoming and professional demeanor
-Gather and verify patient demographic information
-Facilitate the completion of necessary forms and consent documents for admissions
-Ensure compliance with all privacy and security protocols while handling sensitive patient information
-Coordinate's patient's admission and bed assignments with clinical or administrative
team
- Information Dissemination
-Provide accurate and relevant information to patients, families,and visitors regarding hospital services, policies, and procedures
-Answer inquiries in person, over the phone, and through electronic communication channels
-Direct individuals to appropriate departments or personnel as needed
-Maintain a comprehensive understanding of hospital resources and offerings to assist with effective informative sharing
- Administrative Support
-Update and maintain electronic patient records, ensuring data accuracy and completeness
-Coordinate with medical staff, nurses, and other departments to ensure smooth patient flow and timely admissions
-Assist in managing and organizing patient documents and forms
-Updating of Philhealth logbook
-Processing of health cards when HMO staff is not around
-Making of monthly/yearly report regarding admission status and MMHR
- Problem Resolution
-Address patient concerns and complaints in a compassionate and professional manner
-Collaborate with other deaprtments to resolve issues related to admissions, billing, and other administrative matters
-Escalate complex issues to appropriate supervisors or managers as necessary
- Team Collaboration
-Work collaboratively with fellow Information and Admitting staff members to ensure seamless operations
-Participate in departmental meetings (month-end/year-end) and training sessionbs to stay updated on hospital policies and procedures
-Foster a positive and supportive team environment
Job Type: Permanent
Work Location: In person
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