Service Desk Engineer L2

3 days ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱900,000 - ₱1,200,000 per year

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

  • Practical knowledge and experience working with Windows Server from 2008 through 2016 and strong desktop support skills for Microsoft Windows 7 through 10
  • Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles
  • Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange
  • Experience with VOIP systems such as such as 8x8/3CX/Mitel/Skype for Business and knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc
  • A solid understanding of Networking including Firewalls, routers and managed switches

Nice to Have:

  • Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded
  • Certifications (Microsoft/ITIL) would be advantageous
  • Apple system experience

What will you do?

  • Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required
  • Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work
  • Citrix and Remote Desktop application, system and printing support in addition to local workstation support
  • Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration
  • Performing initial network troubleshooting and diagnosis
  • Log minimum hours for customer facing time and queue management to meet KPI's
  • Mentoring and taking escalations from the frontline team
  • Occasional after-hours phone, project work and server maintenance tasks if called upon

Join the awesome team and enjoy these benefits & perks:

  • Hybrid Work Setup
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

  • L2 Service Desk Engineer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱400,000 - ₱800,000 per year

    Schedule: Monday - Friday (6:00AM - 1:00PM PHT)What are we looking for?Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. You will work in a close, supportive team...

  • Service Desk Engineer

    3 days ago

    Makati City, National Capital Region, Philippines OSI Digital Full time ₱900,000 - ₱1,200,000 per year

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

  • IT Service Desk L2 Support

    3 days ago

    Quezon City, National Capital Region, Philippines Global Back Office Solutions Pty Ltd Full time ₱104,000 - ₱130,878 per year

    What we can offerCompetitive salary and allowancesHMO on first day (with free 1 dependent)Dayshift and weekends offWho we areGlobal Back Office Solutions is our offshore outsourcing company based in Eastwood, Quezon City we work closely with our Australian based parent company that provides Accounting, Bookkeeping, Financial Planning, Lending & Legal...

  • Service Desk Engineer

    3 days ago

    Makati City, National Capital Region, Philippines Booth and Partners Full time $40,000 - $80,000 per year

    Position OverviewWe are looking for an experienced Service Desk Engineer to provide responsive and proactive support. A Service Desk Engineer must have strong technical knowledge and be able to communicate effectively to understand issues and escalate when necessary.The goal is to create value for clients that helps preserve the organization's reputation and...

  • Service Desk Engineer

    3 days ago

    Makati City, National Capital Region, Philippines Booth & Partners Full time $60,000 - $80,000 per year

    Position OverviewWe are looking for an experiencedService Desk Engineerto provide responsive and proactive support. A Service Desk Engineer must have strong technical knowledge and be able to communicate effectively to understand issues and escalate when necessary.The goal is to create value for clients that helps preserve the organization's reputation and...

  • Service Desk Engineer

    3 days ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    Position Overview We are looking for an experienced Service Desk Engineer to provide responsive and proactive support. A Service Desk Engineer must have strong technical knowledge and be able to communicate effectively to understand issues and escalate when necessary. The goal is to create value for clients that helps preserve the organization's...

  • Service desk/ Help Desk 1- Centris site

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱336,000 - ₱401,200 per year

    Location: Cyberpod, EDSA Cor Quezon Ave, Pinahan, Quezon City, 1100 Metro ManilaRequired for Service Desk Analyst L1Willing to work in 24x7 shiftsTo provide 1st line technical support; answering support queries via phone, email, Chat and WebTo maintain a high degree of customer service for all support queries and adhere to all service management...

  • L2 IT Service Desk Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱360,000 - ₱480,000 per year

    Salary: P80,000 - P100,000 (Monthly Package)Schedule: Monday to Friday (6:00am to 3:00pm PHT)What are we looking for?Skills Required:Minimum of ITIL foundations certification, higher levels are desirable. Minimum 5 years experience in a Service Desk, IT support role or equivalent.  Microsoft Certified Professional (MCP) or Fundamentals certification.  Nice...

  • IT Service Desk Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time $3,000 - $5,000 per year

    Requirements Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information...

  • L2 Technical Support Engineer

    6 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work...