L2 IT Service Desk Analyst

3 days ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱360,000 - ₱480,000 per year

Salary: P80,000 - P100,000 (Monthly Package)

Schedule: Monday to Friday (6:00am to 3:00pm PHT)

What are we looking for?

Skills Required:

  • Minimum of ITIL foundations certification, higher levels are desirable.
  • Minimum 5 years experience in a Service Desk, IT support role or equivalent. 
  • Microsoft Certified Professional (MCP) or Fundamentals certification. 

Nice to have:

  • G-Suite / Google workspace. 
  • Office 365. 
  • Printer management and administration. 
  • Microsoft Server. 
  • Microsoft Windows desktop Operating Systems. 
  • Microsoft Active Directory. 
  • Microsoft Terminal Services. 
  • Linux Server Administration.
  • Virtualisation Technology (ESXi, Xen Server Hyper-V). 
  • Storage Area Networking. 
  • TCP/IP Networking. 
  • Virtual Private Networking. 
  • Antivirus Technologies. Backup Technologies.

What will you do?

  • Provide level 1 and 2 support for all IT related matters. 
  • Escalation of tickets to problem or change requests. 
  • Working with third party vendors to resolve tickets. 
  • Manage all Desktop, Linux, Windows infrastructure. 
  • Achieve agreed service level agreements. 
  • Develop and maintain knowledge base documentation. 
  • Manage procurement activities and logistics of equipment requests. 
  • Contribute to IT projects. Any other associated task as directed by Respect.
  • Any other tasks as reasonably assigned by Manager

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an organization that provides home care services in Melbourne, Victoria, and New South Wales, Australia. Their mission is to deliver exceptional quality care within the Aged Care and Disability Sectors. They offer government-funded support options for individuals aged 65 years and over through home care packages and the Commonwealth Home Support Program. As registered NDIS providers, they also offer disability support services.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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