IT Service Desk Analyst

1 day ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time $3,000 - $5,000 per year

Requirements

Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer). Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent. Required skill(s): Customer service, Computer Troubleshooting, Computer Basic Knowledge.

Responsibilities

Job Profile: IT Service Desk Analyst

Location: Mandaluyong City, Manila, Philippines.

Work Experience: Any Fresher, including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

1st Level telephone and other media contact support Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service Act as a single point of contact on incidents and problems logged Understand various media sources that interface with the Service Desk Support multiple clients through customer service professionalism and insight

Qualifications:

High School diploma (associate's degree, professional certification(s), or license preferred), Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

Knowledge of MS Office, MS Exchange, and MS Windows networks. Languages: English and local languages of the countries it supports.

Additional Info

Location: Mandaluyong City, National Capital Region (NCR). Full Time position(s) are available. Number of vacancies: 50.

About Us

Unisys is a global IT services company that delivers successful outcomes for the most demanding businesses and governments. Unisys offerings include digital workplace services, cloud and infrastructure services and software operating environments for high-intensity enterprise computing. Unisys integrates security into all of its solutions. The company operates in two business segments – Services and Technology.

With over 151 years of innovation, our software and domain expertise brings best-in-class capabilities to our clients. We understand the demands on our clients' businesses and the complexities of their respective markets and industries. Our proven solutions can immediately impact your business and customer experience. For more information, visit

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