Team Manager

5 days ago

Taguig, National Capital Region, Philippines StaffLink Express Full time ₱50,000 - ₱100,000 per year

Role: Team Manager - (Disability) Insurance Claims

Location: TAGUIG / DAVAO

Start Date: Sept. 15

Salary: 50K- negotiable depending on experience

Relocation allowance: 26k one time, 30 days accommodation

Job Description:

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:


• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations


• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line


• Identify the training needs that will equip the staff with fundamental skills and knowledge


• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program


• Collaborate with stakeholders on a regular basis for changes in promotions and updates


• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:

Our most successful candidates will have:


• Bachelor's Degree in any course (preferred but not required).


• 2+ years of experience in a similar leadership role.

-Strong leadership to lead a pioneer LOB


• 1-2 years of experience in Disability Insurance Program (required).

-Short Term Disability (STD) intake processing/management


• Relevant experience in Healthcare and Other Insurance (required).


• Familiarity with FINEOS is an advantage


• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.


• Demonstrated leadership skills in team management and problem resolution.


• Excellent time management and multitasking abilities


• Strong verbal and written communication skills in a professional setting


• Proficiency in MS Office applications

**BPO experience is required and non-negotiable**

**Reject former or current Sutherland employees**

**Team manager with experience of disability claims**

**2+ years of experience in a similar leadership role.**

**Strong leadership to lead a pioneer LOB**

**1-2 years of experience in Disability Insurance Program in the BPO setting(required).**

**Short-term Disability (STD) intake processing/management**

**Has experience in handling Group Insurance**

**Relevant experience in Healthcare and Other Insurance in the BPO setting (required)**

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