Team Manager

2 days ago


Taguig, National Capital Region, Philippines GRATITUDE, INC. Full time ₱50,000 - ₱80,000 per year

Role: Team Manager -
(Disability) Insurance Claims

Required Headcount: 1

Location:
TAGUIG / DAVAO

Start Date: Sept.
15

Salary:
PHP 50K- negotiable depending on experience

Benefits:
Relocation allowance: 26k one time, 30 days accommodation

Job Description
:

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:


• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations


• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line


• Identify the training needs that will equip the staff with fundamental skills and knowledge


• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program


• Collaborate with stakeholders on a regular basis for changes in promotions and updates


• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications
:

Our most successful candidates will have:


• Bachelor's Degree in any course (preferred but not required).


• 2+ years of experience in a similar leadership role - Strong leadership to lead a pioneer LOB


• 1-2 years of experience in Disability Insurance Program (required).

-Short Term Disability (STD) intake processing/management


• Relevant experience in Healthcare and Other Insurance (required).


• Familiarity with FINEOS is an advantage


• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.


• Demonstrated leadership skills in team management and problem resolution.


• Excellent time management and multitasking abilities


• Strong verbal and written communication skills in a professional setting


• Proficiency in MS Office applications

BPO experience is required and non-negotiable

Team manager with experience of disability claims

2+ years of experience in a similar leadership role.

Strong leadership to lead a pioneer LOB

1-2 years of experience in Disability Insurance Program in the BPO setting(required).

Short-term Disability (STD) intake processing/management

You have experience in handling Group Insurance

Relevant experience in Healthcare and Other Insurance in the BPO setting (required

ENSURE YOUR RESUME IS IN PDF FORM:-


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