Accounts Payable Team Lead

2 days ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time $40,000 - $60,000 per year

Qualifications:

· College Graduate preferably of Business Administration or Accountancy

· years in AP Help desk, AR, logistics, or customer service (call center experience preferred).

· Strong Microsoft Office skills (Excel, Outlook).

· Detail-oriented with ability to prioritize tasks.

· Excellent verbal communication & problem-solving skills.

Job Description:

  1. Call & Inquiry Management:

  2. Handle 50+ calls daily (total team volume: calls/day) regarding payment status, invoice issues, remittance, and account updates. - call volume could me more or possibly less.

  3. Address inquiries such as:

    • Payment status & missing payments
    • Rate verifications & disputes
    • Customer remittance requests- this would be Carrier remit request
    • Customer Disputes requests – We don't dispute items with carriers, but we toggle loads for agent assistance with notes
    • Aging statements & short/overpayment inquiries
    • Agent corrections & setup requests- Please explain thoughts on this one
    • ACH, Quick Pay, and Lumper payment requests- Please elaborate on extent of this item
    • Manage the AP help mailbox and clear voicemails promptly.
    • Issue Resolution & Escalation:

  4. Investigate and resolve carrier/factor payment disputes, incorrect payments, and claims issues.

  5. Escalate complex cases to the Supervisor or onshore team when necessary.
  6. Track problem resolution and update carriers promptly.
  7. Involve Internal sales agents, inhouse dedicated AR/AP departments supervisor for any disputes pertaining to loads not being paid. -ability to prioritize tasks

  8. Documentation & Compliance:

  9. Verify and update carrier contact details (email, phone, address).

  10. Process NOA/LOR requests, credit forms, and billing adjustments.-do you mean enter billing adjustments req on loads?  noa's and lor's would be forwarded to the correct team for processing.  (factor notice)
  11. Handle phishing calls and ensure data security protocols are followed.-identify fraudulent payment requests ie: fraudulent rate confirmations

  12. Process Improvement:

  13. Identify recurring issues and suggest process improvements.

  14. Assist in training new hires by providing real-case examples scenarios).

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