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Implementation Coordinator
2 weeks ago
The Implementation Coordinator takes over once a lead is qualified by the telesales team. They are responsible for completing the onboarding process, ensuring a seamless transition, and supporting the client through setup.
Key Responsibilities- Receive and engage leads transferred from the telesales team.
- Guide new clients through the onboarding and implementation steps.
- Coordinate necessary information gathering, documentation, and setup tasks.
- Maintain communication with clients to ensure satisfaction and answer any setup-related queries.
- Provide timely updates and flag potential delays or issues to the team.
- Strong background in customer service, onboarding, or project coordination.
- Highly organized with the ability to manage multiple onboarding tasks simultaneously.
- Excellent communication and interpersonal skills.
- Experience in implementation or technical setup is a plus.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
