E-Commerce Live Stream Moderator
6 days ago
I. DUTIES AND RESPONSIBILITIES
· Pre-Live Setup & Technical Oversight
· Check and assist with setting up the live stream area (camera angle, lighting, background, cleanliness, and noise levels).
· Ensure all streaming equipment (camera, mic, ring light, internet connection) is functioning properly.
· Coordinate with the host/talent to ensure they're camera-ready and prepared.
· Live Stream Moderation
· Monitor real-time comments and interactions during the live stream.
· Respond to inquiries, filter inappropriate comments, and manage spam or trolling behavior.
· Ensure host is following the talking points, product info, and brand tone.
· Relay questions or feedback from viewers to the host during the stream (as needed).
· Post-Live Reporting
· Record and report on viewer behavior, common issues, and tech performance.
· Review performance metrics and provide feedback for improvement.
· Assist in repurposing content (clips, highlights, reposts).
· Ensure compliance with company standards and policies across all live content.
I. MINIMUM QUALIFICATION GUIDELINES
Education: High School Diploma; Degree in a Marketing or relevant field will be an advantage.
Experience: Minimum of 2 years' experience in related fields of work
Other Skills:
Preferably residing in San Juan or nearby areas.
Must be available to work Monday to Friday, 6 PM to 12 Midnight.
Experience in live streaming, content moderation, or event management preferred.
Basic understanding of camera, audio, and lighting setup.
Tech-savvy and familiar with e-commerce platforms (Shopee, TikTok Shop, Lazada, Facebook Live, etc.).
Strong communication and organizational skills.
Can stay calm under pressure and problem-solve on the spot. Interpersonal skills, Self-motivated with a results-driven approach & Problem-solving skills
Knowledge of live streaming tools or platforms (Shopee, Lazada,TikTok, etc.).
Experience working with online influencers or hosts.
Flexible and resourceful; able to troubleshoot quickly under pressure.
Familiarity with e-commerce sales, product listings, and customer service.
Job Type: Full-time
Pay: Php18,070.00 per month
Benefits:
- Company events
- Employee discount
- Flextime
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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