Service Associate

2 days ago

Philippines Shangri-La Group Full time ₱120,000 - ₱240,000 per year

SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.

 

A shared services company that services the  Shangri-La Manila Properties

  • Makati Shangri-La
  • Edsa Shangri-La, and
  • Shangri-La at The Fort

We are hiring for a Service Associate -Concierge (Airport).

As a Service Associate -Concierge (Airport)., we rely you to:

 

  • To have complete knowledge of the operational systems at the Front Office.

  • To have knowledge of Shangri-La's standard operating policies and procedures for Concierge / Transportation department.

  • To have complete knowledge of Shangri-La's Programme e.g. Golden Circle.

  • Customer Delight and Retention  Service Standards

  • Builds relationship with guests to delight and gain loyalty.

  • Ensures all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures.

  • Monitors all arriving flights and immediately advises the hotel for any delay or cancellation.

  • Monitors the availability of vehicles of duly accredited hotel limousine service and other back-up units at the airport.

  • Ensures that all guests' are met and provided with transportation to the hotel.

  • Maintains all quality standards and procedures from guest's arrival, up to guest's departure.

  • Ensures availability of amenities in the Shangri-La lounge and all hotel limousine vehicles.

  • Ensures and maintains the cleanliness of the Shangri-La lounge.

  • Maintains good relations International Airport authorities.

  • Contributes to the sale of rooms to incoming guests by offering hotel services for guests with no prior reservations and advises the hotel accordingly.

We are looking for someone who:

 

  • Communicates and writes with fluency in English (as well as the local language)

  • Has a neat and pleasant appearance

  • Has a knowledge in database management and record keeping

  • Can be a positive role model

  • Is willing to work in flexible hours

If you are the right person, what are you waiting for? Click the apply button now

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