Assistant Manager-Voice-Customer Service
3 weeks ago
- Strong people skills.
- Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center
- Must be receptive to detailed and frequent performance feedback.
- Proficiency with a keyboard and window-based applications, including Internet.
- Good oral and written communication skills. Must be able to have a fluent interactive conversation with callers.
- Ability to excel in a team environment, as well as work well independently.
- Organization and prioritization skills.
- Ability to think like the customer, with a passion to deliver top quality service.
- They must also learn various administrative PC systems, become thoroughly familiar with our retirement products, understand applicable tax regulations.
- Constant monitoring, coaching and development will be given to the associate on calls and processes to ensure continuous improvements in quality and consistence with standards of service.
- At all times, associates will be aware of commitment to service and application of the Company’s core values and beliefs.
Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed
#J-18808-Ljbffr-
Manager-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...
-
Executives-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱150,000 - ₱250,000 per yearJob Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...
-
Assistant Manager-Voice-Customer Service
5 days ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Meeting the SLA TargetsTeam management and Transaction/Call MonitoringProductivity Improvement and Employee engagementClient interaction, if required at supervisory levelEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightDriving Quality initiatives...
-
Senior Manager-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...
-
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities: Primary Internal Interactions and...
-
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...
-
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: Technology Operations leader for EXLResponsibilities: Basic Function:Responsible for managing day to day Site Operations (Systems, Network, Voice) in line with the Centralized Technology Operations teamResponsible for client service delivery in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per...
-
Philippines EXL Service Full time ₱450,000 - ₱900,000 per yearJob Description: We are seeking a skilled Data Analyst who has a strong foundation in data analytics, experience working with large datasets, and expertise in analysing operational performance and business metrics. A good understanding of analytics, insight and visualization tools and techniques will be preferred to generate key data storytelling and...
-
Assistant Manager-Customer Care Voice-Inbound
2 weeks ago
, Metro Manila, Philippines EXL Full timeAssistant Manager-Customer Care Voice-Inbound In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and...
-
Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Basic Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsResponsibilities: Essential...
