KYC Associate/Verifier
2 days ago
Qualifications:
- Provide initial assessment on individual account application
- Conduct accurate and timely due diligence reviews of all customers account and transactions
- Responsible in requesting KYC information, documentation for review and verification of accounts for initial risk assessment on new customers
- Periodically evaluate existing customers according to established policies and procedures to ensure that the information in the system is current and up to date
- Perform periodic review on clients' profiles and refresh documentation as necessary
- Analyze data and trends and escalate suspicious customer information in compliance with company standards on FRAUD/Anti-Money Laundering regulations
- Identify possible opportunities and pain points to strengthen and improve engagement with customers through existing CRM tools
- Conduct sales activities pertaining to available products being offered in the market
- Perform others tasks as may be assigned
- Keep records of customer interactions, process customer accounts, and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Meet personal/customer service team sales targets and call handling quotas.
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