Collection Manager

Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

Key Responsibilities:

• Lead and develop the credit and collections team within a global service framework.
• Collaborate with internal stakeholders to review strategic customer and partner accounts quarterly, emphasizing financial implications.
• Identify and implement process improvements to enhance the efficiency of collections, customer service, and related processes across global operations.

• Ensure effective cash collection, account management, and credit handling for all global regions, including:

• Monitoring outstanding receivables and implementing collection strategies.

• Pursuing past-due invoices and negotiating payment arrangements.
• Resolving customer disputes, while demonstrating our Love our Customers Value.
• Managing service suspension for non-payment.
• Processing accounts receivable refunds.

• Identifying and managing high-risk accounts.

• Establish team goals and monitor performance against credit and collections targets (KPIs) in a global environment.

• Establish and enforce credit policies and procedures.
• Refine quarterly objectives for aging, cash, and Days Sales Outstanding (DSO), and track progress for global services.
• Calculate the allowance for bad debt.
• Foster a customer-centric approach and maintain strong working relationships with order to cash, and other leaders in a global setting.
• Partner with Senior Manager, Billing and Collections to drive process improvements across global territories.

Qualifications:

• Minimum of 8 years of experience in Credit and Collections.
• At least 3 years of experience managing people in a global or shared service setting.
• Experience with technology companies and/or SaaS
• Familiar with Gemini AI or Chat GBT
• Previous experience with online collections tools (i.e. High Radius, Versapay, GetPaid, Tesorio)
• Solid knowledge of customer intake ticketing systems
• Familiarity with ERP systems (Netsuite, Oracle or SAP)
• Preferred experience with Salesforce, Slack, Workday, Google G-suite, Zoom
• Strong analytical and problem-solving skills, with a curious and results-oriented approach.
• Excellent communication and presentation skills, especially when interacting with senior management.

P23142_3171243

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice