SSM Global Ops CoE

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business. 

The Role
About GM Energy: Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? 

• GM's energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.

• GM energy's mission is to provide integrated energy solutions for residential and commercial customers.  This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM's resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion.

The role of the eMSP Billing & Reporting Analyst encompasses eMSP Public Charging customer refunds, payment adjustments, and assistance with reporting & reconciliation for GM and CSO's. The purpose of this collaboration is to ensure efficient and accurate handling of financial transactions, enhance customer satisfaction, and maintain financial compliance. The analyst is required to perform manual customer refunds, adjustments, and exceptions, and preparing GM and seller reports for payment reconciliation. 

What You'll Do

• Customer Billing Support (Refunds, Adjustments, Exceptions)

• Public Charging Reporting & Reconciliation (Assist Finance & Accounting with reporting & reconciliation between CSO & Adyen; Assist Finance & Accounting with reporting & reconciliation with Adyen)

• Process manual customer refunds, adjustments, and exceptions in accordance with established policies and procedures. 

• Review and analyze payment transactions to identify discrepancies, errors, or potential fraud. 

• Collaborate with internal teams, such as EV Concierge and Finance, to resolve payment-related issues and provide exceptional customer support. 

• Maintain accurate records of refund transactions, adjustments, and exceptions, ensuring proper documentation and adherence to compliance requirements. 

• Assist in the reconciliation of payment data, ensuring accuracy and completeness. 

Your Skills & Abilities (Required Qualifications)

• A Bachelor's or Master's degree in Business, Finance, Accounting, Engineering, IT or related field

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

• Affinity with technology and/or familiarity with analytics tools and techniques

• Highly motivated and willing to learn and take on new challenges

• Excellent written and verbal communication skills

• Proficiency in Power BI development, including report and dashboard creation

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in developing training manuals and conducting training

• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results

• Internal controls experience and knowledge

• Highly proficient in Microsoft Office applications

Important: Candidates must be willing to work on NIGHT SHIFT.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.