Subject Matter Expert

• REQ
• 26/08/2025
• Financial Crime Prevention Operations
• Taguig, Filipijnen
• ING Hubs

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any.
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any.
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.