Customer Service Officer

Position Title: Customer Service Officer

Work Set Up: Onsite

Schedule: 5:00 AM - 2:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

In this role, you will serve as the primary point of contact for our valued customers, providing exceptional assistance and support. Your responsibilities will primarily involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You should possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

What You'll Do:

• Respond promptly and professionally to customer inquiries via various communication channels (phone, email, etc.).
• Provide customers with accurate and comprehensive information about our products, services, and policies.
• Resolve customer issues, complaints, and escalations in a friendly and timely manner, ensuring customer satisfaction.
• Document and track customer interactions, inquiries, and resolutions in our database system.
• Collaborate with internal teams, such as sales, technical support, and logistics, to address customer concerns and meet their needs effectively.
• Process orders/quotes and contracts from start to finish for Dye Sub
• Identify opportunities for upselling or cross-selling products or services based on customer needs and preferences.
• Stay informed about product knowledge, industry trends, and company policies to provide customers with accurate information.
• Handle and process customer orders, returns, and exchanges accurately and efficiently.
• Assist in managing customer accounts, including updating contact information and resolving billing or payment issues.
• Strive to exceed customer expectations, ensuring a positive and memorable customer experience.
• Any additional tasks as required.

What We're Looking For:

• Degree or diploma equivalent (required).
• 2 years+ Proven experience in a customer service role.
• Experience in the workwear trade is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to handle pressure in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• Detail-oriented with good organisational skills.
• Ability to work independently and collaboratively.
• Positive attitude and willingness to go the extra mile for customers.

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we are redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team