Processing Officer

Who is Interstaff, Inc.?

Founded in 1998, Interstaff is an international nurse staffing agency that recruits nurses worldwide and places them in hospitals throughout the United States. We operate on a nurse-first mindset, whereas every role at Interstaff supports the nurse and contributes to the success of their journey. We also work to meet our hospital clients' staffing needs by connecting them with the world's best nurses.

Who is Interstaff, Inc.? Founded in 1998, Interstaff is an international nurse staffing agency that recruits nurses worldwide and places them in hospitals throughout the United States. We operate on a nurse-first mindset, whereas every role at Interstaff supports the nurse and contributes to the success of their journey. We also work to meet our hospital clients' staffing needs by connecting them with the world's best nurses.

Job Summary

The role of the Processing Officer involves managing and supporting the licensure, immigration, and credentialing of international nurses seeking Visa Sponsorship and U.S. employment. A Processing Officer is dedicated to providing unparalleled service through clear direction and instruction, thoughtful guidance, and responsive communication throughout the nurse's journey.

Core Responsibilities

• Address all nurse support inquiries promptly, ensuring a response within the service level agreement timeframe of 2 business days.
• Provides guidance to nurses on all credentials required for filing, assisting them in completing various applications, and ensuring timely submission of all necessary processing documents.
• Oversee and manage all aspects of U.S. licensure, exam registrations, immigration processing, and credentialing, ensuring deadlines are met for each step.
• Handle immigration processing tasks, including Visa application and screen documentation, and related immigration forms, to ensure nurses meet U.S. immigration requirements for licensure.
• Update Interstaff's internal database with all relevant nurse information throughout the entire nurse's journey ensuring accuracy and data consistency.
• Address the nurses' questions throughout the process, providing clear information and guidance, while keeping them engaged and informed on the status of their licensure and immigration processing.
• Escalate any issues or trends related to immigration or licensure processes to ensure timely resolution across departments and compliance with deadlines.

Required Knowledge, Skills, and Experience

• Proficiency in G-suite applications (Mail, Drive, Sheets, Docs, Forms).
• Experience with customer relationship management (CRM) software (e.g., Zoho) preferred.
• Strong computer literacy and excellent communication skills.
• Ability to self-learn and work independently with minimal supervision.
• Experience in handling high-volume tasks in a fast-paced, high-stress environment.
• Excellent organizational skills with high attention to detail.
• Ability to prioritize tasks effectively and meet deadlines.
• Previous experience with U.S. based staffing agencies is preferred but not required.
• Background in healthcare staffing-related processing is advantageous.
• At least 1-2 years of experience working in a local/international staffing company is required.

Job Type: Full-time

Pay: Php26, Php30,000.00 per month

Benefits:

• Flexible schedule
• Paid training
• Work from home

Application Question(s):

• Are you proficient in using Google Workspace- Docs, Forms, Sheets? (answer is required)
• Are you proficient in using CRM tool? If yes, what CRM tool have you used before? (Answer is required)
• Do you have experience working in healthcare staffing agency or with nurse placement agency? (answer is required)
• Have you managed any tasks related to immigration, licensure or credentialing documentation for employees before? (Anwer is required)
• This is 100% remote work. Are you comfortable managing your work independently and staying productive in a remote setting? (answer is required)

Work Location: In person