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Manager, Processing
2 weeks ago
Location
This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.
Role Hours
The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).
About Point
Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast You have the opportunity to join us at a pivotal stage.
Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
Great Place to Work: Our employees love working here We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.
About the role
We are seeking a motivated and detail-orientedProcessing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company's lien position.
You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative/title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business
Your responsibilities
Team Leadership & Oversight
- Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications.
- Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness.
- Create a culture of ownership, collaboration, and continuous improvement.
Operational Execution
- Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters).
- Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations.
- Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance.
- Manage pipeline health and proactively identify and address bottlenecks.
Process & Technology Enablement
- Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability.
- Identify and address process inefficiencies, ensuring corrective measures are implemented.
- Establish and document best practices for title curative work, customer communication, and pre-closing preparation.
Customer & Stakeholder Engagement
- Serve as an escalation point for complex customer inquiries and curative challenges.
- Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow.
- Partner with internal leadership to support company revenue and customer satisfaction goals.
- Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner's perspective in mind.
About you
- 1–3 years of experience managing a processing, curative, or mortgage operations team.
- 3–5 years of experience in mortgage processing, title curative work, or equivalent background in real estate/HEI operations.
- Strong knowledge of mortgage/title curative issues (e.g., tax liens, probate, trusts, divorce decrees) and resolution practices.
- Demonstrated ability to lead and motivate teams while balancing performance management and people development.
- Strong organizational skills with proven ability to manage large pipelines in a deadline-driven environment.
- Exceptional written and verbal communication skills; comfortable interacting with customers and cross-functional partners.
- Proficiency with G-Suite/Microsoft Office; experience in paperless workflows.
- Experience working with Product/Engineering teams to design or enhance operational processes preferred.
- High level of adaptability, problem-solving ability, and attention to detail.
Our benefits
- Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
- Career Advancement: Benefit from structured development programs, promotions, and certifications.
- Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
- Global Experience: Collaborate with an international team and learn from global practices.
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