Automotive Aftersales Manager
2 days ago
Company Profile: A well-known manufacturing brand specializing in automobiles and motorcycles
Industry: Manufacturing
Location: Shaw Blvd., Mandaluyong
Work Schedule: Monday–Friday
Work Setup: Onsite
Salary: Php 70,000 gross
Benefits: HMO, Life Insurance, Car Plan, Medical Assistance
Job Requirements:
- Graduate of Engineering, Automotive, or related field
- At least 5 years' experience in aftersales operations (preferably in a car dealership), with 2+ years in a leadership role
- Proven track record in meeting aftersales targets and managing service/parts teams
- Strong communication, negotiation, and interpersonal skills
- Skilled in strategic planning and forecasting
- Committed to delivering excellent customer service
- Must be able to drive a 4-wheel vehicle with a valid driver's license
- With available TOR and Diploma
Key Responsibilities:
- Manage and oversee overall aftersales operations of the dealership
- Lead and supervise service and parts personnel for smooth daily operations
- Monitor and achieve aftersales KPIs and performance targets
- Ensure consistent delivery of excellent customer service
- Implement strategic plans and forecasts to improve efficiency and profitability
- Coordinate with other departments to ensure seamless customer experience
- Uphold dealership policies and compliance with operational standards
Recruitment Process:
- Virtual Initial Interview
- Final Interview On-Site
- Division Manager Interview
Job Type: Full-time
Pay: Php50, Php70,000.00 per month
Work Location: In person
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