Warranty (Aftersales)

Leads the aftersales operation with the objective of ensuring profitable operations of aftersales and overseeing all activities related to aftersales services, including customer service, warranty handling, service repairs, parts supply, and customer feedback through practice of quality service and compliance.Key Responsibilities:Process Improvement ...

Location: Manila / Philippines (nationwide travel required) Company: VinFast Employment Type: Full-time Availability: Priority for candidates who can start as soon as possibleAbout VinFastVinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam's largest private conglomerate. With a strong commitment to sustainable mobility, VinFast...

Location:Manila / Philippines (nationwide travel required)Company:VinFastEmployment Type:Full-timeAvailability:Priority for candidates who can start as soon as possibleAbout VinFastVinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam's largest private conglomerate. With a strong commitment to sustainable mobility, VinFast designs,...

Office location: MakatiWork setup: Full OnsiteSchedule: Monday to Friday | DayshiftJOB SUMMARY:The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams,...

Office location: MakatiWork setup: Full OnsiteSchedule: Monday to Friday | DayshiftJOB SUMMARY:The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams,...

Key ResponsibilitiesManage and oversee aftersales customer service operations, including complaints, inquiries, and service requestsEnsure timely and effective resolution of customer issues and escalationsDevelop and implement aftersales policies, procedures, and service standardsCoordinate with technical, logistics, warranty, and sales teams to support...

Key Responsibilities1. Customer Service ManagementLead, mentor, and motivate the customer service team to deliver high-quality support.Develop service standards, scripts, and workflows to ensure consistent customer experience.Monitor customer interactions and ensure adherence to service-level agreements (SLAs).Handle complex or escalated customer cases and...

Job description:Key Responsibilities1. Customer Service ManagementLead, mentor, and motivate the customer service team to deliver high-quality support.Develop service standards, scripts, and workflows to ensure consistent customer experience.Monitor customer interactions and ensure adherence to service-level agreements (SLAs).Handle complex or escalated...

NoteTraining will be 8 hours for 5 daysRetention hours will only be every Monday, 4 hours from 3 pm to 7 pm US EasternRequired to cover the main agent's 4hour shift if she is on leave RequirementsAt least 1 Year of ExperienceSoftware/platforms required and Gorgias Proven experience in a customer service role, preferably in ecommerce, tech support, or a...

Senior Hardware Specialist – e-Mobility EcosystemAboitiz Power Corporation - VoltaiLocation: Makati City [Hybrid]Job Summary:The Senior Hardware Specialist for e-Mobility Ecosystem is vital in overseeing and contributing to the design, production, and testing of our cutting-edge battery-swap electric motorcycle. The ideal candidate will bring in their...