CSR - Appointment Scheduler

2 days ago

Taguig, National Capital Region, Philippines Alldigitech Manila Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

  • Answer incoming calls and respond to patient inquiries regarding appointment scheduling, rescheduling, cancellations, and general healthcare information.
  • Schedule, confirm, and manage patient appointments accurately using electronic health record (EHR) systems or scheduling software.
  • Verify patient demographics, insurance information, and eligibility prior to appointment confirmation.
  • Provide patients with clear instructions regarding appointment details, preparation requirements, and clinic policies.
  • Handle patient requests professionally and escalate complex issues to appropriate healthcare staff when necessary.
  • Maintain confidentiality and adhere to HIPAA regulations and healthcare compliance standards.
  • Document patient interactions and appointment details accurately in the system.
  • Follow up with patients regarding missed or canceled appointments as needed.
  • Collaborate with healthcare providers and administrative staff to optimize scheduling efficiency and patient flow.

Qualifications:

  • At least 3 months of experience in BPO industries
  • Previous experience in healthcare scheduling, customer service, or a call center environment preferred.
  • Familiarity with medical terminology, healthcare systems, and insurance processes is beneficial.
  • Proficient in using computer systems, appointment scheduling software, and electronic health records (EHR).
  • Strong communication and interpersonal skills with a patient-focused approach.
  • Ability to handle multiple tasks and maintain accuracy in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Commitment to maintaining patient confidentiality and compliance with healthcare regulations.

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