Customer Service Associate

4 days ago

Taguig, National Capital Region, Philippines Qualis Support Services Limited Inc Full time

Join our team as a Customer Service Associate and be the friendly face and voice of a trusted name in the healthcare and aesthetic industry. In this onsite role, you'll handle client inquiries, provide personalized support, and ensure a seamless experience from consultation to care. If you have a heart for service, strong communication skills, and an eye for detail, this is your chance to grow in a professional, client-focused environment that values both care and confidence.

Qualifications & experience

  • Must have least 2 years of experience working in a BPO setting
  • Must have least 2 years of experience in customer service
  • Has the ability to employ critical thinking and problem solve
  • Has excellent customer service and interpersonal skills
  • Has the ability to manage own time efficiently
  • Has strong command of the English language (verbal and written)
  • Has experience working in medical related account or program is a plus but not a requirement
  • Has experience working with UK and Ireland customers is a plus but not a requirement

Tasks & responsibilities

  • Ensure optimum customer service and satisfaction.
  • Assist with bookings, general queries and complaints via inbound and outbound calls, emails, and social media.
  • Deal with potential cancellations of scheduled sessions in the clinics and overcome objections
  • Effectively communicate with the Clinic team members and management
  • Ensure all GDPR guidelines are followed correctly
  • Actively participate in quality improvement, risk mitigation and patient safety initiatives. Comply with all policies, procedures and quality standards and take a proactive role in identifying and suggesting areas for improvement
  • Work within set key performance measurements defined by the call center management team

Benefits

  • HMO with 1 free dependent
  • Life insurance

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