Customer Service Representative with Logistics Experience

1 day ago

Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱250,000 - ₱500,000 per year

SUMMARY

As a customer experience you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.

RESPONSIBILITIES

  • Answer clients over the phone, by email or by live chat.
  • Inform clients about the status of their delivery.
  • Collect comments from clients and escalate particular cases if needed.
  • Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
  • The customer satisfaction is your priority.

QUALIFICATIONS

  • Experience in a customer service position (call centre environment seen as an asset with voice and email).
  • Effective, responsible and keep your cool while facing difficult cases.
  • Great listening and writing skills.
  • Capacity to show courtesy and empathy when needed.
  • Experience working with Office 365, Google Maps, and similar tools.

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