Communications Center Representative

1 day ago

Manila, National Capital Region, Philippines Pearson Full time ₱80,000 - ₱120,000 per year

NOTE:  This is only a 6-month project (January to June 2026)

Education, Skills and Knowledge

  • Senior High School Diploma or equivalent required. 

  • Must possess excellent customer service skills.

  • Call center experience is preferred. 

  • A very friendly and helpful attitude and the ability to manage simultaneous tasks.

  • Ability to work as a member of a team is required.

  • Must have excellent oral and written communication skills.

  • Excellent attendance is required.

  • Experience working with a PC and a Windows environment is required. 

  • Experience working with a Mac is preferred, but not required.   

Basic Purpose and Objectives

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.

Organizational Relationships

Reports to and direction received from:

Scoring Support Shift Supervisors (Primary)

Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

  • These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday.
  • May be required to work a rotating shift schedule and weekends.
  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.
  • Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions.
  • Responsible for calling remote employees in an efficient, courteous, and supportive manner.
  • Serve as an escalation point as needed to the appropriate department for resolution.
  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.
  • Provide complete documentation of issues handled.
  • Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.
  • May be times where escalation to on-call Support Shift Supervisor is necessary.  These scenarios are only when a Shift Supervisor isn't scheduled during off-peak scoring times.
  • Perform other related duties as assigned.

Working Conditions

Office environment.

NOTE: Hours may vary or change, depending upon needs of business. 

  • Communications Center Representative

    1 day ago

    Manila, National Capital Region, Philippines Pearson Full time ₱250,000 - ₱500,000 per year

    Education, Skills and Knowledge · Minimum college or technical training preferred, or a combination of education and experience· Must possess excellent customer service skills.· Call center experience is preferred.· A very friendly and helpful attitude and the ability to manage simultaneous tasks.· Ability to work as a member of a team is required.·...

  • Sales Representative

    2 weeks ago

    Manila, National Capital Region, Philippines CITISTAR SHOPPING CENTER INCORPORATED Full time ₱800,000 - ₱1,200,000 per year

    Job Title: SALES REPRESENTATIVELocation: Will be assigned at North & Central LuzonAbout Us:CITISTAR SHOPPING CENTER is a leading Retailer and Wholesaler company seeking an ambitious and results-driven Sales Agent to join our team.Job Summary:As a Sales Representative, you will be responsible for generating new business leads, building strong relationships...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Verifone Global Development Center Phils. Inc Full time ₱250,000 - ₱500,000 per year

    Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Medical Representative

    1 day ago

    Manila, National Capital Region, Philippines RABIESCARE ANIMAL BITE CENTER Full time ₱800,000 - ₱1,200,000 per year

    HIRING ECZuric Biotherapies Inc., is hiring forMedical Representative Position.Location : Upper GMA -Makati City, Taguig , Mandaluyong ,Pasay, Pateros , Paranaque & Pasig.Qualifications:Sales AchieverProduct promotion expertiseProven medical sales experienceHardworking and humbleWith good communicationCompany Highlights:Car PlanSales incentivesHMOCompetitive...

  • Call Center Representative

    2 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time $10,000 - $20,000 per year

    Expert Onboarding CoordinatorRole SpecificationJob summaryThe Expert Onboarding Coordinator role provides onboarding community management services that allowOpenText to communicate on behalf of its customers and manage the trading partner onboardingcommunity. These may include setting up trading relationship with their global partners, answer incomingcalls...

  • Customer Care Representative – Phone Support

    2 days ago

    Manila, National Capital Region, Philippines Choice One Medical Inc. Full time ₱150,000 - ₱250,000 per year

    Location: Remote (Philippines)Working Hours: 9:00 AM – 5:00 PM EST (10:00 PM – 6:00 AM PHP time)Headquarters: CanadaAbout Us:We are a company specializing in CPAP batteries and related products, headquartered in Canada.Job Description:We are looking for a professional Call Center Customer Support Representative to handle inbound calls, answer customer...

  • Call Center Supervisor

    2 days ago

    Manila, National Capital Region, Philippines ImageNetLLC Full time ₱1,200,000 - ₱2,400,000 per year

    Call Center Supervisor (Internal Job Posting)Position SummaryThe Call Center Supervisor will be directly responsible for overseeing day-to-day call center operations, with a specific emphasis on revamping and driving the Quality Assurance (QA) program. This role requires a hands-on leader who will serve as a Subject Matter Expert (SME), conduct and track QA...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱180,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Local Consultancy: Civil Engineer for Refurbishment and Equipping of Community Learning Centers for Alternative Learning System

    2 weeks ago

    Manila, National Capital Region, Philippines UNICEF Full time ₱1,500,000 - ₱3,000,000 per year

    UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.UNICEF is a...

  • Call Center

    2 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Position OverviewWe are seeking a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is critical in ensuring smooth day-to-day operations by supporting scheduling functions, patient communications, audits, and various administrative tasks. The ideal candidate thrives in a fast-paced...