Communications Center Representative

2 days ago

Manila, National Capital Region, Philippines Pearson Full time ₱250,000 - ₱500,000 per year

Education, Skills and Knowledge 

· Minimum college or technical training preferred, or a combination of education and experience

· Must possess excellent customer service skills.

· Call center experience is preferred.

· A very friendly and helpful attitude and the ability to manage simultaneous tasks.

· Ability to work as a member of a team is required.

· Must have excellent oral and written communication skills.

· Excellent attendance is required.

· Experience working with a PC and a Windows environment is required.

· Experience working with a Mac is preferred, but not required. 

Basic Purpose and Objectives 

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact. 

Organizational Relationships 

Reports to and direction received from: 

Scoring Support Shift Supervisors (Primary) 

Scoring Support Manager (Secondary) 

Overall Functions and Responsibilities 

· These positions will include shifts which cover center hours from 7am to 11pm CST Monday through Friday and 9am and 5pm CST on Saturday and Sunday. 

· May be required to work a rotating shift schedule and weekends. 

· Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat. 

· Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions. 

· Responsible for calling remote employees in an efficient, courteous, and supportive manner. 

· Serve as an escalation point as needed to the appropriate department for resolution. 

· Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention. 

· Provide complete documentation of issues handled. 

· Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources. 

· Perform other related duties as assigned. 

Working Conditions 

Work from home office environment. 

NOTE: Hours may vary or change, depending upon needs of business. 

Applications will be accepted through January 9, 2026. This window may be extended depending on the business needs.

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