Bilingual Virtual Assistant

2 days ago

Pasig, National Capital Region, Philippines Seven Seven Global Services Inc Full time ₱340,000 - ₱680,000 per year

Key Responsibilities

Client Communication & Intake

  • Handle inbound calls, emails, and messages from clients, prospects, and partners.
  • Conduct initial client intake, gather essential case details, and document information accurately.
  • Schedule consultations, follow-ups, and meetings for attorneys and case managers.
  • Provide timely updates to clients regarding case status or required documentation.

Administrative Support

  • Manage calendars, set appointments, and coordinate schedules.
  • Prepare, format, and organize legal documents and case files.
  • Maintain digital filing systems to ensure accuracy, confidentiality, and easy retrieval.
  • Assist in managing email inboxes and routing messages to the appropriate team members.

Case Management Assistance

  • Assist case managers in collecting medical records, police reports, and other supporting
  • documents.
  • Track important deadlines and ensure timely follow-through of required case tasks.
  • Update case management software with relevant notes, documents, and progress updates.
  • Coordinate communication with insurance companies, medical providers, and other third parties as directed.

Documentation & Data Entry

  • Accurately encode and organize case-related information into various systems.
  • Prepare summaries, follow-up lists, and case timelines as needed.
  • Review documents for accuracy before submission or attorney review.

General Support

  • Help with research tasks and information gathering.
  • Assist with firm marketing tasks (basic social media updates, posting announcements, etc.) as needed.
  • Perform administrative projects assigned by attorneys or case managers

Qualifications

  • Experience as a Virtual Assistant, Legal Assistant, or Customer Support role preferred.
  • Prior work with personal injury or law firms is an advantage but not required.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management skills.
  • High attention to detail and ability to work with sensitive information confidentially.
  • Comfortable using legal CRM/case management tools (e.g., Filevine, Clio, MyCase).
  • Proficiency in Microsoft Office, Google Workspace, and virtual communication tools.
  • Ability to work independently and meet deadlines in a fast-paced environment.

Job Types: Full-time, Permanent

Work Location: In person

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