Medical Support Associate, Manila

3 days ago

Makati City, National Capital Region, Philippines Eucalyptus Full time A$60,000 - A$120,000 per year

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get…

About EucalyptusEucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company on a mission to solve major healthcare challenges, including fertility and behavioral change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have helped over 500K patients globally by combining technology, design, and operational excellence to provide access to top clinical support wherever patients are. Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus on personalized experiences for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M from investors who backed Uber, Canva, and Airbnb, with plans to expand into new markets, offline channels, and conditions. We aim to build a team passionate about healthcare, dedicated to hard work, and committed to honest feedback to make impactful changes for millions of patients worldwide. About

The Role (What You'll Be Doing)Eucalyptus believes that providing multidisciplinary clinical support throughout treatment is vital.

We want patients to access the right clinician at the right time to support their journey. The Medical Support Associate will work alongside doctors, nurses, and pharmacists to triage, assess, and support patients. This role suits individuals passionate about healthcare, with strong communication skills and a dedication to excellent customer service.

Your Responsibilities May IncludeProviding medical support to patients via email, including triage, assessment, and escalation when necessary. Responding promptly and accurately to patient inquiries, ensuring safety and quality standards.

Maintaining patient safety by addressing concerns carefully. Monitoring patient progress through tracking data and reaching out to support adherence. Supporting initiatives to improve access and treatment success, such as proactive outreach, managing GP and pharmacy communications, and conducting regular reviews.

Sharing patient insights and feedback with the clinical team and wider business. About You (Who

You Are)A Doctor of Medicine, Registered Pharmacist, or Registered Nurse with 2 years post-registration experience. Excellent written communication skills, patient-friendly email tone.

Comfortable in a fast-paced environment, collaborative, adaptable to change. Detail-oriented and meticulous in following processes. Bonus

Points ForExperience triaging in clinics or emergency settings. Previous telehealth experience. Interest in weight loss, skincare, sexual health, or fertility.

Why you should join EucPassionate team with high standards, offering opportunities to grow and impact patient health. Supportive benefits including various leave options, health insurance, and allowances. Investment in your career development with budgets, mentorship, and regular reviews.

Fast-paced environment fostering learning, iteration, and high-quality outcomes.At Eucalyptus, we value diversity and encourage applications from all backgrounds. Please let us know if you need any accommodations during the interview process.

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