Customer Service Representative

2 days ago

Pasay, National Capital Region, Philippines EXL Full time ₱100,000 - ₱250,000 per year

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.

Roles and Responsibilities:

  • As a
    Travel Counselor
    , you will answer call and inquiries of customers in accordance with standard policies and procedure.
  • Making changes to existing reservations (ticket reissuance & cancellations)
  • Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
  • Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.
  • Making outbound calls to vendors and customers as required
  • Creating new PNRs for fresh bookings

Job Qualifications:

  • At least
    senior high school graduate
  • With
    1-year Travel Account BPO Experience
  • Preferably with experience using Galileo, Sabre, or Apollo
  • Amenable to
    work Onsite MOA, Pasay City

What we offer:

  • Competitive Pay & Rewards
    – salary packages designed to value your skills
  • Comprehensive HMO Coverage
    – for you and your dependents
  • Learning & Development
    – upskilling, certifications, and growth programs
  • Career Advancement
    – clear paths for promotion and mobility

𝘋𝘰𝘯'𝘵 𝘮𝘪𝘴𝘴 𝘰𝘶𝘵 𝘰𝘯 𝘵𝘩𝘪𝘴 𝘪𝘯𝘤𝘳𝘦𝘥𝘪𝘣𝘭𝘦 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘵𝘰 𝘫𝘰𝘪𝘯 𝘰𝘶𝘳 𝘥𝘺𝘯𝘢𝘮𝘪𝘤 𝘵𝘦𝘢𝘮 𝘈𝘱𝘱𝘭𝘺 𝘯𝘰𝘸

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