Service Engineer Supervisor

2 weeks ago

Carmona, Calabarzon, Philippines Kilton Group of Companies Full time ₱450,000 - ₱500,000 per year

Job description

Knowledge and Skills Requirements

  • Graduate of Bachelor of Science in Mechanical Engineering.

· Capable of negotiating effectively with the project team and subcontractors.

· Can relate effectively to all types of people in the organization and with other trade contractors.

  • Has strong leadership and management skills.
  • At least 10-15 years of experience in handling Diesel Generator repair, Sales, troubleshooting, maintenance, and Sales Management
  • Computer literate
  • Able to read and analyze wiring and schematic diagrams.
  • Sales Skills Management

Job Description

  • Supervise daily service operations such as site deployments, testing and commissioning, after-sales customer support, troubleshooting, repairs, and maintenance of diesel generator sets to attain customer satisfaction.
  • Supervise and assist chief mechanics, senior electrical, field service engineers, and technicians to ensure efficient and effective operations.
  • Develop accurate cost proposals for repair and preventive maintenance of diesel generator sets and maintain monthly sales targets.
  • Create extensive technical engineering reports based on field service recommendations to be presented and discussed with customers.
  • Conduct customer meetings and technical justification onsite and online.
  • Offer first-hand generator set after-sales technical support to customers through onsite, email, and phone set-up to maintain zero complaints and gain positive feedback.
  • Offer accurate troubleshooting guides and procedures from basic to advanced generator issues to maintain zero back jobs.
  • Monitor and enhance technician productivity and repair quality through regular oversight to achieve zero delays, zero accidents, and effective labor optimization.

OTHER RESPONSIBILITIES

· Regular submission of technical sales reports for review of the General Manager for Service Operations.

· Provide assistance to inter-department personnel for the requirement and completion of service jobs.

· Provide assistance to the service coordinator in overseeing site deployment and monitoring of service vehicles.

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Carmona A: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Service and Sales : 10 years (Preferred)

Work Location: In person

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