Senior Deal Desk Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Deal Desk Manager will partner with Sales Leadership and the regional Sales teams on small to large sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company's financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure
• Review and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts
• Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT)
• Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, and the customer or Partner to drive forward contract negotiations
• Negotiate with customers on commercial and contractual elements of the deal
• Develop and execute statistical reports to support the Deal Desk team globally
• Contribute to the development of margin and/or pricing tools developed by other teams
• Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs
• Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions

Key Requirements:

• Initial scope will be working North America hours, but will need the ability to work hours in the future if region assignments shift.
• Bachelor degree in Business (ideally with a focus in Finance)
• Minimum 12 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility. If in Deal Desk role, minimum of 4 years of experience.
• Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts
• Strong analytical and modelling skills
• Excellent written and verbal communication skills
• Deep knowledge of Salesforce and Microsoft Office
• Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner
• Work under pressure without compromising quality
• Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary
• Ability to use judgment and draw on experience to make decisions or recommendations
• Personable, energetic, and highly collaborative, able to build network quickly

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.