Tech Customer Spt Coordinator I

8 hours ago

Quezon City, National Capital Region, Philippines RELX Full time ₱250,000 - ₱350,000 per year

Job Description
BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

Technical Skills

  • Hardware/software installation.
  • Hardware/software troubleshooting.
  • Basic understanding of software monitoring tools.
  • Understanding backup procedures.
  • Good problem-solving skills.
  • Good organizational skills.
  • Ability to travel less than 25%.
  • All other duties as assigned.

Accountabilities

  • Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
  • Provide support and technical setup at some trade shows which includes periodic travel.
  • Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
  • Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
  • All other duties as assigned.

Qualifications

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • With Call Center experience preferred but not required
  • Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
  • Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
  • Excellent verbal and written communication skills
  • Ability to research and obtain necessary information using provided resources
  • Ability to ask all relevant questions
  • Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
  • Energetic, positive thinking and self-motivated
  • Willing to be cross-skilled/upskilled if needed
  • No reliability/attendance issues
  • Do tasks as assigned

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